Benefits of Outsourcing Your Business’s IT Support

When running a business it is a tough decision between having an in-house IT department or outsourcing one. At times it seems as though it might be easier to have IT support in house, but when examined closely by this article posted by Crucial Paradigm the benefits of outsourcing seem to be very clear.

The article explains:

Why outsource?

• It’s getting harder (and more expensive) to find (and hire) good techs full-time
• Allows sorting of calls to give more time to deal with small/server side stuff
• Potential savings with less overhead as it can be a financial drain to offer 24/7 support inhouse
• As a short term solution for support needs
• Can develop a scalable cash flow model
• Allows hosts to offer honest 24/7/365 support
• Can be used as Level 1 support

Why not?

• Hosts differ by the quality of their support, if they outsource support, they lose their main attraction to customers
• What if outsourced tech support screws up?
• Might become dependent on them for customer service
• Potential security/liability issues in providing outsourced techs root access
• Problem with techs acting on their own without consulting with web host
• Support personnel might get confused as to which companies they’re providing support for (shouldn’t be a problem with good outsourcing companies)
• Outsourcing companies generally don’t care enough about the company they’re offering support for so quality of service is not guaranteed
• Lack of accountability
• Outsourced techs may not answer fast enough
• Language issues if outsourcing company is based outside customers’ base of operations

When thinking about these reasons outsourcing seems to be the best option for your business’s IT needs. Certified CIO can help you manage Hardware and Software support, Network and System Proactive monitoring, Network Services, Information Assurance, Off-site Backup, Web Design and more!


If you have any questions, contact Certified CIO by calling 443-283-0666 or click here today! Check us out on Facebook and Twitter as well!