FAQs Archive - Certified CIO

Q: What is considered After-Hours?

Any call to our after-hours line that is not considered an emergency request (see below) that would occur outside the hours of Monday through Friday 8am to 5pm EST. This also includes in-service days or company holidays.

Q: How do I upgrade my account?

You may submit a ticket via the Customer Portal or by contacting your account manager.

Q: Do you offer discounts?

We do offer multi-year commitment discounts as well as an aggressive referral plan. Please call your account manager for details or to take advantage of discounts.

How do I pay for your services?

Shaun Miller2020-11-05T17:01:48+00:00November 5th, 2020|Categories: Pricing|

We accept ACH or Credit Card. Recurring monthly service invoices [...]

Can I change my plan type?

Shaun Miller2020-11-05T17:01:53+00:00November 5th, 2020|Categories: Pricing|

Excluding multi-year agreements, you may request plan changes once per [...]

What is considered Emergency?

Shaun Miller2020-11-05T17:01:58+00:00November 5th, 2020|Categories: Pricing|

Any request requiring response by Certified CIO within 2 hours [...]

What is considered After-Hours?

Shaun Miller2020-11-05T17:02:03+00:00November 5th, 2020|Categories: Pricing|

Any call to our after-hours line that is not considered [...]

How do I upgrade my account?

Shaun Miller2020-11-05T17:02:08+00:00November 5th, 2020|Categories: Pricing|

You may submit a ticket via the Customer Portal or [...]

Do you offer discounts?

Shaun Miller2020-11-05T17:02:13+00:00November 5th, 2020|Categories: Pricing|

We do offer multi-year commitment discounts as well as an [...]

When will I be billed?

Shaun Miller2020-11-05T17:02:17+00:00November 5th, 2020|Categories: Pricing|

Unless specified otherwise in your Statement of Work we bill [...]

Tabbie Coulter

great professional service and very timely!! would highly recommend for your IT needs.

Jessie Palma

I love this company. They have soo much talent there and they always fix it so quickly! They are very professional and courteous! I've gotten to know some of them because we treat each other like human beings 🙂 It's like having an extended family.

Fernando Perez

Awesome management! Great company.

Joseph Silbaugh

I needed to add an older laptop to the business account for my use on the road. CIO did everything remotely for me. It made the task so easy. They updated everything, added my office 365, my 3 emails and checked everything. Great job, quick and efficiently no stress. I recommend them highly

Kay Westerhold

Always a quick response. Issue solved and can continue on with the task every time. Great job CCIO!!

Bill Fissell

The service was prompt, friendly and knowledgeable. Could not ask for more than that.

Kevin Slack

Upgraded our router with Comcast. It did not go smoothly until Steve Plumlee got involved and got everything working well. When Steve is working on our IT issues, they get resolved. Amen.

Hickory Falls Family Entertainment Center

Thanks for going more in-depth with your engineers and investigating solutions and resolving some of our email challenges.

Bill Moorman

Certified CIO is a smart, professional and friendly team of engineers to work with. I am a bright person but computers can make me feel incompetent. The team at Certified CIO never allows you to feel awkward even asking the most basic questions. You have been a lifeline many times. Thanks for your support.

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