What is considered After-Hours?
Any call to our after-hours line that is not considered an emergency request (see below) that would occur outside the hours of Monday through Friday 8am to 5pm EST. This also includes in-service days or company holidays.
What is considered Emergency?
Any request requiring response by Certified CIO within 2 hours to help resolve an issue. This could be a simple item such as the CEO’s laptop not working or something more company wide such as a Server Down event or company-wide internet outage. Our staff will notify you if you are requesting something that would fall under an Emergency escalation.
Can I change my plan type?
Excluding multi-year agreements, you may request plan changes once per calendar quarter. This excludes automatic adjustments due to adding or removing users or monitored hardware.
How do I pay for your services?
We accept ACH or Credit Card.
Recurring monthly service invoices must use an automatic payment method.
Payments are made through our online billing portal: https://ccio.connectboosteronline.com