Network Administration

Certified CIO’s unique set of standards and best practices will keep your business’ network infrastructure humming and eliminate reactive issues and costly downtime.

• Standardization across your network
• Strict KPIs and SLAs
• Same day acknowledgement and scheduling of tickets
• Proactive Service
• Quarterly Technology Assessments

Monitoring Services

Certified CIO utilizes an in-house tested toolset of industry-leading products and services to keep your network functional, secure, ready to move your business forward.

• Monitoring agents
• Automated maintenance for routine issues
• Anti-Virus and automated breach detection
• Anti-Malware
• Email continuity, encryption, security and content filtering
• Web and network content filtering and management
• Automated software updates (patch management)
• Backup and disaster recovery

Virtual CIO

Certified CIO makes your technology work hard for you and that starts with aligning technology with your business.  Where is your business now?  Where do you want to be?  How can your technology get your there?  We’ll serve as a virtual Chief Information Officer to solve this piece of your business puzzle.

• Technology planning, consulting and budgeting
• Regular plain language technology reviews
• Technical risk identification and reduction
• Line of business software consulting
• Device replacement programs

Support

No matter how much you prepare, the day-to-day grind of running your business will create technology problems.  When those moments occur, you can count on Certified CIO.

• Direct telephone access to engineering staff
• Easy email and support portal access right from your desktop
• Scheduled vendor interaction
• Quick and reliable scheduling with urgency and issue impact top of mind
• Professional on-site support around your schedule

Project Services

Certified CIO will help you plan your technology future When it makes the most sense to implement new projects, you won’t have to lift a finger.

• Network hardware installation: firewalls, routers, switches, wireless access points
• Workstation replacement
• Server upgrades
• VPN setup
• Cloud migration
• Office 365 migration, implementation and training