CEOSteve Plumlee, CEO of Certified CIO, has been a veteran of the IT industry for over 20 years. He purchased Certified CIO and became CEO in 2004. Since then, he has steadily grown the business, very often through satisfied clients recommending Certified CIO to their associates. He has worked as Director of IT for Chesapeake Research Review where he supervised implementation of new HIPAA regulations. He has also founded startups in custom IT services, strategic consulting and team management. He has been a featured in local media, including WBAL Radio, as panel member due to his IT expertise.
Steve graduated from Penn State University and is certified as an MCP, Microsoft Small Business Specialist, and also holds an A+ and CEHv8 certification. His personal expertise includes:
- Microsoft Small Business server 2003, 2008 and Foundation server 2012
- MS Exchange 2003-2013
- Desktop operating systems ranging from DOS 6 to Windows 10 and Mac OS 9 through OS X
- CRM Design & Management
- SWOT Analysis & Needs Design
- Ethical Hacking and Security
- Cross system implementation between Windows, Linux and Macintosh
vCIO / Engineer II / Web DesignShaun’s duties at Certified CIO include testing and implementing new tools, creating automation workflow, designing websites, and optimizing the Certified CIO CSPS toolset. Shaun draws on his 15 years’ in the IT field to enhance the end user experience when working with Certified CIO. Shaun’s passion for discovering the latest and greatest technology steers the Certified CIO ship on a regular basis.
Human Resources & Finance ManagerCarey is the behind-the-scenes backbone of Certified CIO. Her role is to ensure all of the billing is completed accurately and in a timely manner. Carey also provides administrative support to the team so they can focus on supporting you.
Project EngineerA southern York, PA native, Ken began his foray into the IT world at York Technical Institute where he graduated the head of his class and with a 4.0 GPA. Since then, Ken worked as an independent IT contractor and for high profile managed service providers in the area. Ken excels at onsite deployment and setup of new infrastructure from firewalls to servers.
DispatcherShivani is the service coordinator with the great passion to interact with people. She holds a bachelor’s degree in Computer Science Engineering from Bahra University, Shimla Hills. She has an experience in customer service and relationship management with companies like Barclays Global Service Centre Private Limited. Additionally, her interests include singing and travelling to different places.
Helpdesk ManagerEric works directly with Certified CIO clients addressing day-to-day IT issues with great skill. Previously, Eric worked with as a Level 2 Engineer at a MSP that services automotive dealerships. He began his career in IT working for Oracle|micros assisting hospitality businesses utilize their software effectively. Eric graduated from Salisbury University in 2013 with a degree in Information Systems and lives in Baltimore City.
NOC Engineer / ProgrammerMike owns a dual role for Certified CIO as NOC Engineer and in-house coder. He started programming in the late 80’s beginning with QBASIC and keeps up-to-date with current program technologies, specializing in .NET applications. Mike started his IT career in 1998 with a MSP based in Beltsville, MD working with large corporations, small and mid-size businesses and even individual house calls.
EngineerBrenden began his career in IT working for a low-profile MSP before moving onto his role as a technician for Kyocera Document Solutions, where he configured, deployed, and serviced Kyocera copiers/printers. Shortly before coming to Certified CIO, he was in Desktop Support for an MSP serving the automotive industry. He is very excited to be at Certified CIO and to see what the future brings.
EngineerWorking with us at Certified CIO is the start of Janice’s IT career. She has always been passionate about delivering technical support to all people. In high school, she ran a club called the Cyberdoves which served as the go-to team for any and all Network and Troubleshooting issues the school needed to be resolved. Janice was able to utilize and enhance her skills interning at an area MSP before graduating from the Community College of Baltimore County in 2019 with a degree in Network Technology. Janice is very excited to see what her future holds with Certified CIO!
Sales AdminJason’s responsibilities at Certified CIO include procurement, purchasing, marketing, and other sales-related activities. Prior to joining us at Certified, Jason worked at an audio production company in Frederick and is a veteran of the US Army, having served in 7th Special Forces Group (Airborne) in Fort Bragg, NC. He holds a B.S. from Towson University in Electronic Media and Film and an A.A.S from Frederick Community College in Business Management.